1. Introduction
At REAL INFINIZE PHONE & PARTS SDN. BHD., customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a return and refund policy subject to the terms outlined below.
2. Eligibility for Returns & Refunds
To be eligible for a return or refund, the following conditions must be met:
The item must be unused, undamaged, and in its original packaging.
Return requests must be made within 7 days from the date of delivery.
Proof of purchase (receipt or order confirmation) is required.
The product must not be listed under our non-returnable items (see Section 6).
3. Return Process
To initiate a return, follow these steps:
Contact Us – Email [email protected] or call 011-3788 1621 with your order details, reason for return, and any relevant photos (if applicable).
Approval & Instructions – Our team will review your request and provide return shipping instructions.
Return the Item – Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective product received).
Inspection & Refund Processing – Upon receiving the returned item, we will inspect it and process a refund within 5-7 business days if eligible.
4. Refund Policy
Approved refunds will be issued via the original payment method (credit card, online banking, etc.) or as store credit upon request.
Refunds may take 7-14 business days to reflect in your account, depending on your bank or payment provider.
Shipping fees are non-refundable, except in cases where we made an error (e.g., wrong or defective product sent).
5. Exchanges
We allow product exchanges under the following conditions:
The exchange request must be made within 7 days of receiving the item.
The item must be unused and in its original packaging.
Exchanges are subject to stock availability.
Customers are responsible for the shipping costs of the exchanged item unless the exchange is due to our error.
6. Non-Returnable & Non-Refundable Items
For hygiene and safety reasons, the following items cannot be returned or refunded:
Used or damaged items
Opened screen protectors, accessories, or tools
Custom or special-order items
Clearance or final sale items
7. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery and provide:
Clear photos of the damaged product
The packaging and shipping label
We will arrange for a replacement or full refund at no extra cost.
8. Contact Us
For any return or refund inquiries, please contact us:
📍 REAL INFINIZE PHONE & PARTS SDN. BHD.
📍 Address: FIRST FLOOR, LOT 4104, BLOCK 17, SALAK LAND DISTRICT 343-A, SEMARIANG JAYA, JALAN SULTAN TENGAH, KUCHING, SARAWAK
📧 Email: [email protected]
📞 Telephone: 011-3788 1621