1. Introduction
Welcome to REAL INFINIZE PHONE & PARTS SDN. BHD. (“we,” “our,” or “us”). Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.
By using our website, you agree to the practices outlined in this policy.
2. Information We Collect
a) Personal Information You Provide
We collect personal data when you:
Place an order on our website
Subscribe to our newsletter
Contact our support team
Participate in promotions or surveys
The information we collect may include:
Name, email address, phone number
Billing and shipping address
Payment information (processed securely via third-party payment providers)
Order history and customer support interactions
b) Automatically Collected Information
When you visit our website, we may automatically collect:
Your IP address and device details
Browsing behavior and referring websites
Website analytics (via cookies and tracking technologies)
3. How We Use Your Information
We use your information to:
Process and deliver orders efficiently
Provide customer support and resolve issues
Send order updates, promotional offers, and newsletters (if opted-in)
Improve our website, services, and user experience
Prevent fraud and ensure website security
Comply with legal and regulatory obligations
4. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience. These help us:
Remember your preferences
Analyze website performance
Provide personalized content and marketing
You can disable cookies in your browser settings, but this may affect website functionality.
5. Sharing of Information
We do not sell, rent, or trade your personal data. However, we may share it with:
Payment Processors – To securely process transactions
Courier Services – For order delivery and tracking
Legal Authorities – If required by law or to protect our rights
6. Data Security
We implement strict security measures to protect your information, including:
SSL encryption for secure data transmission
Restricted access to sensitive data
Regular monitoring for security threats
However, no online platform is 100% secure. Please protect your login credentials and avoid sharing personal details in unsecured environments.
7. Your Rights & Choices
You have the right to:
Access & Update – Request access to your data and make corrections.
Opt-Out of Marketing – Unsubscribe from promotional emails at any time.
Request Data Deletion – Contact us to delete your account and personal data.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy policies or content. Please review their policies before sharing your data.
9. Policy Updates
We may update this Privacy Policy periodically. Any significant changes will be posted on this page. We encourage you to review this policy regularly.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
📍 REAL INFINIZE PHONE & PARTS SDN. BHD.
📍 Address: FIRST FLOOR, LOT 4104, BLOCK 17, SALAK LAND DISTRICT 343-A, SEMARIANG JAYA, JALAN SULTAN TENGAH, KUCHING, SARAWAK
📧 Email: [email protected]
📞 Telephone: 011-3788 1621