1. Introduction
At REAL INFINIZE PHONE & PARTS SDN. BHD., we are committed to ensuring timely and reliable delivery of your purchases. This policy outlines our shipping process, estimated delivery times, and related terms.
2. Order Processing
Orders are processed within 1-2 business days after payment confirmation.
Orders placed before 12:00 PM (MYT) on business days will be processed the same day. Orders placed after this time, on weekends, or during public holidays will be processed the next business day.
3. Delivery Options & Estimated Timeframes
We offer the following shipping methods:
a) Standard Delivery (West Malaysia)
Estimated delivery time: 2-5 business days
Shipping fee: Calculated at checkout
b) Standard Delivery (East Malaysia – Sabah & Sarawak)
Estimated delivery time: 5-10 business days
Shipping fee: Calculated at checkout
c) Same-Day Delivery (Kuching Area Only)
Available for orders placed before 12:00 PM (MYT)
Orders placed after 12:00 PM will be delivered the next business day
Shipping fee: Based on location (displayed at checkout)
d) International Shipping
We currently do not offer international shipping.
4. Delivery Partners
We partner with trusted courier services such as J&T Express, PosLaju, DHL, and Grab Express for safe and timely deliveries.
5. Order Tracking
Once your order is shipped, a tracking number will be sent to your registered email.
Customers can track their shipment via the respective courier’s website.
6. Delivery Issues & Delays
If your order is delayed beyond the estimated delivery time, please contact us at [email protected] or 011-3788 1621 with your order details.
We are not responsible for delays due to courier service issues, weather conditions, or public holidays.
7. Incorrect Address / Failed Delivery
Please ensure that your shipping address is accurate before confirming your order.
If a delivery fails due to an incorrect address provided by the customer, additional shipping charges may apply for re-delivery.
8. Damaged or Missing Items
If your order arrives damaged or with missing items, please notify us within 24 hours of delivery with photos of:
The damaged item
The packaging and shipping label
We will arrange for a replacement or refund after verification.
9. Contact Us
For any delivery-related inquiries, please reach out to us:
📍 REAL INFINIZE PHONE & PARTS SDN. BHD.
📍 Address: FIRST FLOOR, LOT 4104, BLOCK 17, SALAK LAND DISTRICT 343-A, SEMARIANG JAYA, JALAN SULTAN TENGAH, KUCHING, SARAWAK
📧 Email: [email protected]
📞 Telephone: 011-3788 1621